Privacy Policy

Introduction

At Crimson Storm Manor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for registration
• Special requests and preferences
• Emergency contact information

Reservation Information

• Check-in and check-out dates
• Room type and rate
• Special requests and accessibility needs
• Guest preferences and past stay history

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Facilitating check-in and check-out procedures
• Processing payments and managing billing
• Providing customer service and support
• Sending confirmation emails and important updates
• Improving our services and facilities
• Marketing communications (with your consent)
• Complying with legal and regulatory requirements

Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect the safety of our guests and staff

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Compliance with industry security standards

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings. We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization of content
• Marketing and advertising (with consent)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have collected such information, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: